Microsoft MB-910 Dumps V16.02 Prep for MB-910 CRM Exam

Microsoft MB-910 Dumps has been updated to the latest version V16.02 and is truly effective material for preparing for the MB-910 CRM exam.
The MB-910 CRM exam is a shortened name for the Microsoft Dynamics 365 Fundamentals Customer Engagement Apps exam.
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QUESTION 1:

You are a sales representative for a company that sells furniture. You collaborate with an engineering team and a design team to support customer proposals.
The latest versions of all proposals must be available to both teams. Team members must be able to edit the proposals in real-time.
You need to attach a proposal to a customer record.
Which mechanism should you use to attach the proposal?

A. Timeline attachment
B. Word template
C. Documents tab

Correct Answer: C

Reference: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/manage-sharepoint-documents-document-locations-in-dynamics-365-apps

QUESTION 2:

An air conditioning company uses Dynamics 365 Field Service.
When a problem is detected with a customer\’s air conditioning system, a new case must be opened automatically.
You need to recommend a solution for the company.
What should you recommend?

A. Field Service Mobile
B. Work orders
C. Connected Field Service
D. Universal Resource Scheduling
E. Case management

Correct Answer: C

Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service

QUESTION 3:

A company plans to implement Dynamics 365 Project Operations.

Which two billing methods does Dynamics 365 Project Operations support?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Time and Material
B. Fixed Price
C. Expense
D. Not-to-exceed Limit

Correct Answer: AB

Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/sales/manage-contract-values-project-based

QUESTION 4:

HOTSPOT
A company plans to implement Dynamics 365 Customer Voice.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/customer-voice

QUESTION 5:

DRAG-DROP
A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.
Select and Place:

Correct Answer:

Reference: https://docs.microsoft.com/en-gb/learn/modules/get-started-with-dynamics-365-for-customer-service/2-core-components

QUESTION 6:

HOTSPOT
A company is using several Dynamics 365 applications. A customer sends an email about an issue they are having with a product during a company holiday.
The customer expects a response in 48 business hours in accordance with their service-level agreement (SLA).
You need to configure the system to ensure that the company meets SLA agreements.
Which products should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-holiday-schedule

https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource-scheduling

QUESTION 7:

HOTSPOT
A company has implemented Dynamics 365 Marketing.
You need to implement apps to meet the company\’s business requirements.
Which app should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:

Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/overview
https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration

QUESTION 8:

DRAG-DROP
A manufacturing company plans to implement Dynamics 365 Field Service.
You need to determine which features are needed to meet the company\’s requirements.
Which features should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/overview

QUESTION 9:

You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales.
You need to review the time line for a case that you are managing.
Which type of activity appears in the case timeline?

A. Project task
B. Task
C. Entitlement
D. Work order

Correct Answer: C

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-create-a-case

QUESTION 10:

DRAG-DROP
A company manufactures environmental sensors that can be monitored remotely.
Match each component to its definition.
Instructions: To answer, drag the appropriate component from the column on the left to its definition on the right. Each component may be used once, more than once, or not at all. Each correct match is worth one point.
NOTE: Each correct selection is worth one point.
Select and Place:

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview

QUESTION 11:

DRAG DROP
A company has a Dynamics 365 Sales implementation. The company wants to perform the following activities:
View LinkedIn information from within Dynamics 365 Sales.
Validate Dynamics 365 Sales data by using data from LinkedIn.
Which products should you use to perform each task? To answer, drag the appropriate products to the correct tasks.
Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-sales/linkedin-sales-navigator-data-validation

https://www.linkedin.com/learning/dynamics-365-linkedin-sales-navigator-integration-2/install-the-linkedin-sales-navigator-widget

QUESTION 12:

HOTSPOT
A customer plans to use knowledge articles to share information as cases are resolved.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge-article

QUESTION 13:

HOTSPOT
You work for a home decorating company.
You need to ensure that qualifying leads can become project-based opportunities.
What should you do? To answer, select the appropriate option in the answer area.
Hot Area:

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/sales/manage-leads

……

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