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| Type | Number of exam questions | Exam name | Exam code | Last updated |
| Free | 15 | Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) | MB-910 | MB-910 dumps |
Question 1:
A company uses Dynamics 365 Field Service.
You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is ready to begin work on time.
What is the status of the work order?
A. Open? In progress
B. Open ? Unscheduled
C. Traveling
D. Open ? Scheduled
Correct Answer: A
Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/work-order-status-booking-status
Question 2:
A company wants an application that meets the following requirements:
1.
Display the latest news about the company.
2.
Recommend leads to sales team members.
You need to identify an application to meet the requirements. What should you recommend?
A. Dynamics 365 Customer Service
B. LinkedIn Campaign Manager
C. Dynamics 365 Sales Insights
D. LinkedIn Sales Navigator
Correct Answer: B
Reference: https://www.linkedin.com/help/linkedin/answer/a420420/get-started-with-campaign-manager?lang=en
Question 3:
A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.
The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Many users do not have access to Dynamics 365 Sales.
You need to recommend an app for the company.
Which app should you recommend?
A. Dynamics 365 Sales Insights
B. Microsoft Excel
C. Microsoft Outlook
D. Microsoft Teams
Correct Answer: A
Question 4:
You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations.
You need to track information about electricians\’ qualifications professional licenses, and certifications. Which attribute should you use?
A. Skills
B. Roles
C. Rating values
Correct Answer: A
Question 5:
You need to explain to the manager which features are available to meet the requirement.
Which feature should you use?
A. Connected Field Service
B. Inspections
C. Microsoft Customer Voice
D. Scheduling
Correct Answer: B
Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/inspections
Question 6:
Sales representatives need a view of all of their customers and the statistics that relate to these customers.
You need to identify how to create visuals for sales representatives to analyze and compare the data for multiple accounts.
What are three possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Create custom forms.
B. Embed Power Bl reports in a system dashboard.
C. Create charts.
D. Create reports in the report wizard.
E. Import Excel data.
Correct Answer: BCD
Question 7:
A company uses Dynamics 365 Sales with out-of-the-box forms. Users must view logged phone calls and meetings for contacts. Which feature includes phone calls and meetings?
A. Timeline
B. Contact information
C. Controls
D. Attachments
Correct Answer: A
Question 8:
You have a chart that displays a summary of accounts by industry.
You need a chart that displays the same data grouped by city. You must be able to access the chart at a later date.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Expand the existing chart.
B. Edit the existing chart.
C. Select the city field in the drill-down menu.
D. Create a new chart.
Correct Answer: BD
Question 9:
Which two components are included in Dynamics 365 Marketing?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Customer Voice survey
B. Customer Service Hub
C. Enterprise Asset Management
D. Event management
Correct Answer: AD
Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/overview
Question 10:
A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies.
Which app should you recommend?
A. Customer Service Insights
B. Market Insights
C. Power Virtual Agents
D. Sales Insights
Correct Answer: D
Question 11:
A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to commit to the contract.
You want to find other colleagues who have interacted with the potential customer so that you can discuss strategies with the colleagues to close the deal with the customer.
Which app should you recommend?
A. Power Virtual Agents
B. Sales Insights
C. Customer Service Insights
D. Market Insights
Correct Answer: B
Question 12:
A company uses social media for marketing.
The company wants to use out-of-the-box Dynamics 365 Marketing functionality to streamline social media marketing.
You need to determine the supported social media activities.
Which action is supported?
A. Gel notified when a company is mentioned.
B. Schedule a post to be published in the future.
C. Analyze the sentiment of posts about a company.
D. Automatically follow another account when a specified condition is met
Correct Answer: B
Question 13:
A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing.
The company wants to ensure that they can implement key marketing features without requiring any customizations.
Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality?
Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Sponsors and sponsorships
B. Regulatory compliance
C. Advertisers and print media and campaigns
D. Session and speaker tracking
E. Registration and attendance
Correct Answer: ADE
Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/manage-event-sponsorships https://docs.microsoft.com/en-gb/dynamics365/marketing/event-management https://docs.microsoft.com/en-gb/dynamics365/marketing/event-management
Question 14:
A company wants to be able to give quotes to customers from their parts list. You need to recommend a solution for the company. What should you recommend?
A. Dynamics 356 Customer Insights
B. Dynamics 365 Sales
C. Dynamics 365 Marketing
D. Dynamics 365 Human Resources
Correct Answer: B
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-edit-quote-sales
Question 15:
You use Dynamics 365 Field Service.
Each time a customer contacts a call center to request service, you plan to send a technician to the customer\’s location.
You receive a service request and create a work order.
You need to identify the next step in the process. What should you do next?
A. Adjust inventory values.
B. Schedule and dispatch the work order.
C. Generate an invoice.
D. Review and close the work order.
Correct Answer: B
Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/create-work-order
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