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| Type | Number of exam questions | Exam name | Exam code |
| Free | 15 | Microsoft Dynamics 365 Commerce Functional Consultant | MB-340 |
Question 1:
You need to configure a component so that students receive copies of the sales reports for the research papers. Which component should you configure?
A. Lifecycle services
B. Document routing agent
C. Electronic reporting
D. Office integration
Correct Answer: C
Question 2:
A customer order is placed on hold by the system for potentially fraudulent activity. You need to determine which aspect of the order caused it to be placed on hold. What should you do?
A. View the order holds report and filter on the fraud hold code and order number.
B. View the fraud notes set on the order hold for the order.
C. View the hold reason code set on the order hold for the order.
D. View the fraud details specified on the order hold for the order.
Correct Answer: D
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-fraud-alerts
Question 3:
A company has a physical store that closes at 11:30 P.M. each night.
The store conducts a special promotion on a Saturday in June. The last customer does not complete their sale until Sunday at 1:30 A.M.
You need to ensure that all of the transactions for the promotion are financially and physically recognized on Saturday.
Which two fields should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Post as a business day
B. End of business day
C. Closing method by shift
D. Statement method by shift
E. One statement per day
Correct Answer: AB
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/retail-statements
Question 4:
A company uses Dynamics 365 Commerce. The company\’s retail stores process large volumes of sales transactions.
Retail store managers report inventory inconsistency issues.
You determine that a channel-side inventory calculation is an appropriate method to resolve the issues.
You need to configure the channel-side calculated inventory availability mode.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Disable the Optimized product availability calculation feature
B. Configure the Functionality profile
C. Run the Global configuration distribution schedule job
D. Enable the Retail statement trickle feed feature
E. Run the Channel configuration distribution schedule job
F. Enable the Optimized product availability calculation feature
Correct Answer: BEF
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/calculated-inventory-retail-channels
Question 5:
A company uses Dynamics 365 Commerce and implements Distributed Order Management (DOM).
The company needs to run an order fulfillment profile for all the sales orders and review the results in the fulfillment plan.
You need to test the fulfillment profile.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Set the Process orders with the empty sales origin option to No.
B. Set the Auto to apply result option to No.
C. Set the Process orders with the empty sales origin option to Yes.
D. Set the Auto to apply result option to Yes.
Correct Answer: BC
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/dom
Question 6:
A company plans to create a discount that applies to all items in a shopping cart.
The discount must override any other applied discounts.
You need to set up the discount.
Which discount type should you use?
A. Exclusive
B. Best price
C. Compounded
D. Best performance
Correct Answer: A
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/retail-discounts-overview
Question 7:
A company uses Dynamics 365 Commerce. The company would like to promote 10 specific products for an upcoming holiday.
You must display the list on the category, home, and shopping cart pages.
You need to configure the product collection.
Which product list configuration type should you use?
A. Related products
B. Frequently bought together
C. People also like
D. Best Selling
E. Curated
Correct Answer: E
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/product-collection-module-overview
Question 8:
A company uses Dynamics 365 Commerce.
The company wants to introduce a restriction that prevents all product labels from being generated automatically when product prices are updated.
You need to implement the restriction.
What should you do?
A. Disable the print option in Bar codes.
B. Configure product labels in Released products
C. Configure the product label report in the Commerce module
D. Set the Product label to None in the Commerce shared parameters
Correct Answer: D
Reference: https://msdynamicsworld.com/story/how-configure-product-labels-retail-microsoft-dynamics-ax-2012-r3
Question 9:
A company plans to set up a multi-tier loyalty program.
Customers must advance from one loyalty tier to another based on the number of purchases that are made.
You configure all processing batch jobs. You need to complete the configuration.
Solution: Configure loyalty cards that have defined loyalty programs.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program
Question 10:
A company plans to set up a multi-tier loyalty program.
Customers must advance from one loyalty tier to another based on the number of purchases that are made.
You configure all processing batch jobs. You need to complete the configuration.
Solution: Configure a loyalty scheme that has defined reward rules.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program
Question 11:
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while
others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
A company plans to set up a multi-tier loyalty program.
Customers must advance from one loyalty tier to another based on the number of purchases that are made.
You configure all processing batch jobs. You need to complete the configuration.
Solution: Create a loyalty program that has defined program tiers and tier rules.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: A
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program
Question 12:
A company uses Dynamics 365 Commerce for its store point of sale (POS) operations.
The system is configured with a 10 percent coupon for a single product.
Customers can request the shelf label price if it is less expensive than the system price.
Customers must receive the best price for a product.
You need to configure the system to meet the requirement.
What should you do?
A. Set the Key in the price field to the Must key in the lower/equal price field.
B. Enable the Apply discounts to price overrides field.
C. Enable the Manual line discounts compound on top of the system discounts field.
D. Enable the Apply discounts to key in the price products field.
E. Enable the Allow price adjustments to increase the product price field.
Correct Answer: A
Question 13:
A company uses Dynamics 365 Commerce to process sales through its retail store channels.
You need to offer alternative prices to a group of valued customers for a selection of products. If the system identifies that multiple prices are valid for the valued customers, the customers must be charged the lowest price.
What should you configure?
A. catalog price groups
B. customer line discount price group
C. customer total discount price group
D. loyalty price groups
Correct Answer: A
Question 14:
A company uses Dynamics 365 Commerce. The company creates customer orders in its stores for home delivery.
Customers who return products to the stores often want to exchange their products for a different product. The company wants the stores to process these exchanges as a single transaction.
You need to configure the system.
What should you do?
A. Enable the Use real-time service for eCommerce order creation parameter
B. Enable the Process return orders as sales orders parameter
C. Enable the Create customer order in async mode parameter
D. Disable the Prohibit mixing sales and returns in one receipt parameter
Correct Answer: B
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/orderexchanges
Question 15:
A company uses Dynamics 365 Commerce. The company implements Modern POS for store operations.
The company requires a near real-time view of the inventory for the stores. The view must reflect sales throughout the day.
You need to ensure that on-hand quantities of products in the stores are up to date.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Retrieve transactions from stores
B. Post store statements
C. Run the Transaction Consistency Checker tool
D. Calculate store statements
E. Post inventory
Correct Answer: BD
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/calculated-inventory-retail-channels
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